Refund & Cancellation Policy

Try it before you pay

Claiming a listing is free and starts a 30-day trial with full access — real enquiries for your own city and licence scope, with contact details unlocked. No card is required to start it. If the enquiries are not worth paying for, do nothing and the trial simply ends.

Cancelling

• Cancel any time from your dashboard, or email us and we will do it.
• You keep full access until the end of the period you have paid for. We do not cut you off the moment you click cancel — you paid for that month.
• After that, your listing stays published for free. You keep receiving enquiry notifications; the traveller's contact details are hidden again.
• No cancellation fee, and no minimum term.

Refunds

Subscriptions are monthly and charged in advance. Because the 30-day trial lets you judge the product before paying anything, we do not refund a month that has already started — you cancel and keep access to the end of it.

We do refund, in full and without argument, when:

• you were charged after cancelling;
• you were charged twice for the same listing;
• we removed or suspended your paid listing for a reason other than misuse — we refund the unused part of the period;
• a fault on our side stopped enquiries reaching you for a significant part of the month.

That last one is deliberate. If our email pipeline breaks and you got nothing, the month was not delivered and we will not keep the money.

What a refund is not for

Stated up front so it is never a surprise at the point of asking:

• A quiet month. We never promise a number of enquiries — see section 6 of the Terms. Demand varies by season, city and licence scope.
• Enquiries you did not win. Enquiries go to several matching agencies. You are paying for the introduction, not for the booking.
• Forgetting to cancel. We send a reminder before your trial ends, and every invoice by email. If a renewal genuinely surprised you, write to us — we would rather sort it out than have you charge it back.

How to ask

Email hello@travelagencymy.com with the listing name and the charge date. We reply within 2 working days. Approved refunds go back to the original card via Stripe, usually within 5–10 working days depending on your bank.